Terms of Service

1. Introduction

These terms govern your use of the website and services provided by Nadalab.Ai Sdn Bhd ("NadaLab", "we", "us"). By using our website or our services, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

If you do not agree to these terms, please do not use our website or services.

2. Our Services

NadaLab provides AI agents that handle customer conversations by voice and by message on behalf of our clients. Our clients configure how those agents behave, connect their own communication channels, and remain responsible for the content of the conversations their agents hold.

We may change, suspend or withdraw parts of the services. Where a change materially reduces what a paying client receives, we will give reasonable notice.

3. Accounts

Some parts of our services require an account. You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for everything done under your account. Tell us promptly if you believe your account has been used without your permission.

4. Acceptable Use

When using our services you agree not to:

• use them for any unlawful purpose, or in breach of any applicable communications, marketing or data-protection law;
• send messages or place calls to people who have not consented to hear from you, where consent is required;
• impersonate any person or organisation, or misrepresent who is contacting the recipient;
• attempt to gain unauthorised access to our systems, or to interfere with their operation;
• use the services to generate or distribute unlawful, deceptive, harassing or harmful content;
• resell or provide the services to a third party except as agreed with us in writing.

5. Client Responsibilities and Consent

Our clients decide who their agents contact and what those agents say. If you use our services to contact people, you are responsible for having a lawful basis to do so, for obtaining and recording any consent the law requires, for honouring opt-outs promptly, and for complying with the policies of any messaging or telephony channel you connect.

You are the controller of the personal data you ask us to process on your behalf. We act as your processor for that data and handle it in line with our privacy policy and any separate agreement between us.

6. Third-Party Channels

Our services connect to communication channels operated by third parties. Your use of those channels is also governed by the operators' own terms and policies, and those operators may suspend or restrict a channel independently of us. We are not responsible for the availability of a third-party channel.

7. Fees

Where fees apply, they are set out in the order or agreement between us. Unless that agreement says otherwise, fees are payable in advance, exclusive of taxes, and non-refundable.

8. Intellectual Property

We own the website, the services, and everything in them apart from content you provide. You keep ownership of your own content and data. You grant us the permission we need to process that content in order to provide the services to you.

You may not copy, modify or reverse-engineer any part of the services except where the law says you may.

9. Disclaimers and Liability

Our services rely on automated systems, which may produce inaccurate or unexpected output. You are responsible for reviewing output before relying on it for any decision that affects an individual.

To the fullest extent permitted by law, the services are provided as they are, and we exclude all implied warranties. We are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability in connection with the services is limited to the amount you paid us in the twelve months before the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Termination

You may stop using the services at any time. We may suspend or end access where you breach these terms, or where we are required to by law. On termination, you may ask us to delete the data we hold for you — see our data deletion page.

11. Changes to These Terms

We may update these terms. The date at the top shows when they last changed. Continuing to use the services after a change means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

13. Contact

Nadalab.Ai Sdn Bhd

Questions about these terms: contact@nadalab.ai.